Returns
Polar Cold Caps, LLC requires the equipment is returned in as good condition as when received. Ordinary wear and tear is excepted without issues. The renter and/or customer shall be liable for all damages to or loss of the equipment. Only partial refunds will granted if any item is lost, returned not in its original condition, or damaged. To return the product, mail your product to: Polar Cold Caps 2717 Dalmation LN E Jacksonville, FL 32246. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Within 30 days from once your return is received and inspected, we will send you an email notifying you that your refund has been sent. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days depending on your bank.
Inspection of Equipment (if applicable)
Polar Cold Caps, LLC recommendations the renter and/or customer personally inspect the equipment prior to its use to ensure the product is not damaged and is in good working order. If deemed to be damaged or not in good working order, We will exchange it for the same item, send us an email at support@polarcoldcaps.com and send your item to: Polar Cold Caps 2717 Dalmation LN E Jacksonville, FL 32246.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted, typically 5-7 business days. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@polarcoldcaps.com.
Shipping
Polar Cold Caps, LLC requires the renter and/or customer to select a shipping method during checkout. Renter and/or customer is responsible for shipping cost. To return the product, mail your product to: Polar Cold Caps 2717 Dalmation LN E Jacksonville, FL 32246. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Polar Cold Caps, LLC requires the equipment is returned in as good condition as when received. Ordinary wear and tear is excepted without issues. The renter and/or customer shall be liable for all damages to or loss of the equipment. Only partial refunds will granted if any item is lost, returned not in its original condition, or damaged. To return the product, mail your product to: Polar Cold Caps 2717 Dalmation LN E Jacksonville, FL 32246. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Within 30 days from once your return is received and inspected, we will send you an email notifying you that your refund has been sent. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days depending on your bank.
Inspection of Equipment (if applicable)
Polar Cold Caps, LLC recommendations the renter and/or customer personally inspect the equipment prior to its use to ensure the product is not damaged and is in good working order. If deemed to be damaged or not in good working order, We will exchange it for the same item, send us an email at support@polarcoldcaps.com and send your item to: Polar Cold Caps 2717 Dalmation LN E Jacksonville, FL 32246.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted, typically 5-7 business days. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@polarcoldcaps.com.
Shipping
Polar Cold Caps, LLC requires the renter and/or customer to select a shipping method during checkout. Renter and/or customer is responsible for shipping cost. To return the product, mail your product to: Polar Cold Caps 2717 Dalmation LN E Jacksonville, FL 32246. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
